1. Introduction

**What These Terms Cover: ** These are the terms and conditions on which we supply products to you.

 

**Why You Should Read Them: ** Please read these terms carefully before submitting your order. By placing an order, you agree to be bound by these terms, which detail who we are, how we provide products, how contracts can change or end, and other important information.

 

2. Information About Us and How to Contact Us

**Who We Are: ** We are Medea LLC, a company registered in the USA.

 

**How to Contact Us: ** Email us at [support@medeajewelry.net](mailto:support@medeajewelry.net).

 

**How We May Contact You:** We will contact you via the email or postal address you provide in your order.

 

3. Our Contract with You

**Order Acceptance: ** We accept your order when we email you an order confirmation, creating a contract between us.

 

**If We Cannot Accept Your Order: ** If we cannot accept your order, we will inform you via email and will not charge you. Reasons may include stock issues, quality control checks, resource limits, pricing errors, or delivery constraints.

 

**Order Number: ** We will assign and communicate an order number for reference.

 

**Geographical Restrictions: ** We cannot fulfill orders to every country. Contact us or refer to our Shipping page for details.

 

4. Our Products

**Product Variations: ** Images on our website are illustrative. Handcrafted items may vary slightly in composition, color, and dimensions.

 

**Material Provenance: ** Our diamonds adhere to the Kimberley Process. Gold is recycled and certified by the Responsible Jewelry Council. Silver sourced since October 2021 is certified recycled.

 

5. Changing the Contract

**Order Changes: ** Once placed, orders cannot be changed. You may return your order as per our Returns section.

 

6. Providing the Products

**Delivery Costs: ** Displayed on our website.

 

**Delivery Time: ** Communicated during the order process and in the confirmation email.

 

**Delays: ** We are not responsible for delays outside our control but will notify you and minimize the effect.

 

**Responsibility and Ownership: ** You are responsible for the products once delivered. Ownership transfers once full payment is received.

 

7. Ending the Contract

**Your Rights: ** You can end the contract depending on the product, performance, and timing. Reasons include faulty or misdescribed products, upcoming changes, pricing errors, significant supply delays, or suspension for technical reasons.

 

**Consumer Contracts Regulations 2018: ** You have 14 days to change your mind and receive a refund.

 

**Goodwill Guarantee: ** Our goodwill guarantee may exceed legal rights but does not affect them.

 

**Returning Products: ** Follow our returns procedure. Contact us for free returns in certain cases. Otherwise, you may need to pay return costs.

 

**Refunds: ** We will process refunds promptly, deducting for any diminished value due to improper handling.

 

8. Our Rights to End the Contract

**Contract Termination: ** We may end the contract if you breach it, including non-payment or providing insufficient information. We may deduct compensation for costs incurred.

 

9. If There Is a Problem with the Product

**Reporting Problems: ** Contact us via WhatsApp at +962 7 8003 2502 or [support@medeajewelry.net](mailto:support@medeajewelry.net).

 

**Legal Rights: ** We are obligated to supply products in conformity with this contract. Legal rights include refunds for faulty goods within 30 days, repairs or replacements within six months, and potential refunds within six years for goods not lasting a reasonable length of time.

 

10. Price and Payment

**Pricing: ** The price includes VAT and is indicated on the order pages. We strive for accuracy but may correct errors before accepting your order.

 

**Payment Methods: ** We accept Visa, Visa Debit, Maestro, Master Card, PayPal, Shop Pay, Apple Pay, and Amazon Pay. Payment is required before dispatch.

 

11. Our Responsibility for Loss or Damage

**Foreseeable Loss: ** We are responsible for foreseeable loss or damage caused by breaching the contract but not for unforeseeable loss or damage.

 

**Unlawful Exclusions: ** We do not exclude liability for death, personal injury, fraud, or legal rights breaches.

 

12. Use of Personal Information

**Privacy Policy: ** We use personal information as outlined in our privacy policy.

 

13. Other Important Terms

**Third-Party Rights: ** Only you and we have rights under this contract.

 

**Severability: ** If a court finds any part of this contract illegal, the rest remains in force.

 

**Enforcement Delays: ** Delays in enforcement do not waive our right to enforce later.

 

 

**MEDAE**