Please inspect your order upon reception and contact us immediately if the
item is defective, damaged or if you receive the wrong item, so that we can
evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as
food, flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products). We also
do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.




Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you
have, and once the return is accepted, make a separate purchase for the new
item.

Notwithstanding the above, if the merchandise is being shipped into the
European Union, you have the right to cancel or return your order within 14
days, for any reason and without a justification. As above, your item must be
in the same condition that you received it, unworn or unused, with tags, and in
its original packaging. You’ll also need the receipt or proof of purchase.

IWe will notify you once we’ve received and inspected your return, and let
you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to
process and post the refund too.

If more than 15 business days have passed since we’ve approved your return,
please contact us at support@medeajewelry.net.

Last updated: 5/24/2024

This Privacy Policy describes how
medea (the "Site", "we", "us",
or "our") collects, uses, and discloses your personal information
when you visit, use our services, or make a purchase from medeajewelry.net (the
"Site") or otherwise communicate with us (collectively, the
"Services"). For purposes of this Privacy Policy, "you"
and "“your" means you as the user of the Services, whether you
are a customer, website visitor, or another individual whose information we
have collected pursuant to this Privacy Policy.

Please read this Privacy Policy
carefully. By using and accessing any of the Services, you agree to the
collection, use, and disclosure of your information as described in this
Privacy Policy. If you do not agree to this Privacy Policy, please do not use
or access any of the Services.

We may update this Privacy Policy
from time to time, including to reflect changes to our practices or for other
operational, legal, or regulatory reasons. We will post the revised Privacy
Policy on the Site, update the "Last updated" date and take any other
steps required by applicable law.

To provide the Services, we collect
and have collected over the past 12 months personal information about you from
a variety of sources, as set out below. The information that we collect and use
varies depending on how you interact with us.

In addition to the specific uses set
out below, we may use information we collect about you to communicate with you,
provide the Services, comply with any applicable legal obligations, enforce any
applicable terms of service, and to protect or defend the Services, our rights,
and the rights of our users or others.

The types of personal information we
obtain about you depends on how you interact with our Site and use our
Services. When we use the term "personal information", we are
referring to information that identifies, relates to, describes or can be associated
with you. The following sections describe the categories and specific types of
personal information we collect.

Information
We Collect Directly from You

Information that you directly submit
to us through our Services may include:

Basic contact details
including your name, address, phone number, email.

Order information
including your name, billing address, shipping address, payment
confirmation, email address, phone number.

Account information
including your username, password, security questions.

Shopping information
including the items you view, put in your cart or add to your wishlist.

Customer support information including the information you choose to include in
communications with us, for example, when sending a message through the
Services.

Some features of the Services may
require you to directly provide us with certain information about yourself. You
may elect not to provide this information, but doing so may prevent you from
using or accessing these features.

Information
We Collect through Cookies

We also automatically collect
certain information about your interaction with the Services ("Usage
Data"). To do this, we may use cookies, pixels and similar
technologies ("Cookies"). Usage Data may include information
about how you access and use our Site and your account, including device
information, browser information, information about your network connection,
your IP address and other information regarding your interaction with the
Services.

Information
We Obtain from Third Parties

Finally, we may obtain information
about you from third parties, including from vendors and service providers who
may collect information on our behalf, such as:

Companies who support our Site and Services, such as
Shopify.

Our payment processors, who collect payment information
(e.g., bank account, credit or debit card information, billing address) to
process your payment in order to fulfill your orders and provide you with
products or services you have requested, in order to perform our contract
with you.

When you visit our Site, open or click on emails we
send you, or interact with our Services or advertisements, we, or third
parties we work with, may automatically collect certain information using
online tracking technologies such as pixels, web beacons, software
developer kits, third-party libraries, and cookies.

Any information we obtain from third
parties will be treated in accordance with this Privacy Policy. We are not
responsible or liable for the accuracy of the information provided to us by
third parties and are not responsible for any third party's policies or
practices. For more information, see the section below, Third Party Websites
and Links.

The Services may enable you to post
product reviews and other user-generated content. If you choose to submit user
generated content to any public area of the Services, this content will be
public and accessible by anyone.

We do not control who will have
access to the information that you choose to make available to others, and
cannot ensure that parties who have access to such information will respect
your privacy or keep it secure. We are not responsible for the privacy or
security of any information that you make publicly available, or for the
accuracy, use or misuse of any information that you disclose or receive from
third parties.

The Services are not intended to be
used by children, and we do not knowingly collect any personal information
about children. If you are the parent or guardian of a child who has provided
us with their personal information, you may contact us using the contact
details set out below to request that it be deleted.

As of the Effective Date of this
Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as
those terms are defined in applicable law) personal information of individuals
under 16 years of age.

Please be aware that no security
measures are perfect or impenetrable, and we cannot guarantee “perfect
security.” In addition, any information you send to us may not be secure while
in transit. We recommend that you do not use unsecure channels to communicate
sensitive or confidential information to us.

How long we retain your personal
information depends on different factors, such as whether we need the
information to maintain your account, to provide the Services, comply with
legal obligations, resolve disputes or enforce other applicable contracts and
policies.

Depending on where you live, you may
have some or all of the rights listed below in relation to your personal
information. However, these rights are not absolute, may apply only in certain
circumstances and, in certain cases, we may decline your request as permitted
by law.

Right to Access / Know. You may have a right to request access to personal
information that we hold about you, including details relating to the ways
in which we use and share your information.

Right to Delete.
You may have a right to request that we delete personal information we
maintain about you.

Right to Correct.
You may have a right to request that we correct inaccurate personal
information we maintain about you.

Right of Portability.
You may have a right to receive a copy of the personal information we hold
about you and to request that we transfer it to a third party, in certain
circumstances and with certain Restriction of Processing: You may
have the right to ask us to stop or restrict our processing of personal
information.

Withdrawal of Consent: Where we rely on consent to process your personal
information, you may have the right to withdraw this consent.

Appeal:
You may have a right to appeal our decision if we decline to process your
request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt
out of receiving these at any time by using the unsubscribe option
displayed in our emails to you. If you opt out, we may still send you
non-promotional emails, such as those about your account or orders that
you have made.

You may exercise any of these rights
were indicated on our Site or by contacting us using the contact details
provided below.

We will not discriminate against you
for exercising any of these rights. We may need to collect information from you
to verify your identity, such as your email address or account information,
before providing a substantive response to the request. In accordance with
applicable laws, you may designate an authorized agent to make requests on your
behalf to exercise your rights. Before accepting such a request from an agent,
we will require that the agent provide proof you have authorized them to act on
your behalf, and we may need you to verify your identity directly with us. We
will respond to your request in a timely manner as required under applicable
law.

If you have complaints about how we
process your personal information, please contact us using the contact details
provided below. If you are not satisfied with our response to your complaint,
depending on where you live you may have the right to appeal our decision by
contacting us using the contact details set out below, or lodge your complaint with
your local data protection authority.

Please note that we may transfer,
store and process your personal information outside the country you live in,
including the United States. Your personal information is also processed by
staff and third-party service providers and partners in these countries.

If we transfer your personal
information out of Europe, we will rely on recognized transfer mechanisms like
the European Commission's Standard Contractual Clauses, or any equivalent
contracts issued by the relevant competent authority of the UK, as relevant,
unless the data transfer is to a country that has been determined to provide an
adequate level of protection.