Unfortunately,
we are unable to cancel or amend orders once they have been placed.

You
have 14 days to notify us of any issues with your order.

You
can return your order once you have received it, please find further details in
our Returns information.

Unfortunately,
we are unable to cancel or amend orders once they have been placed.

You
have 14 days to notify us of any issues with your order.

You
can return your order once you have received it, please find further details in
our Returns information.

We
accept all major payment methods including Visa, Visa Debit, Maestro,
MasterCard, PayPal, Shop Pay, Apple Pay,

Please
note that if you select a different currency to shop on the GBP site, and
select PayPal as your payment method, PayPal will charge you for the order in
GBP, which you will see at Checkout and in your order confirmation.

At
Medea, we take online security very seriously. At no point do we store any
financial information on our servers. Medea employs trusted and reputable
third-party hosting agents and payment providers to ensure the security of
personal data.

All
credit card details are entered on a secure server using Strip
Payments. The transfer of the purchase details from our site to Strip Payments
are encapsulated using their encrypted and digitally signed protocol which is
secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI
DSS compliant.

If
you have any questions about your Invoice, please Contact
Us quoting
your order number. They will be more than happy to help answer any questions or
resolve any problems.

Medea
Members Club is our way of showing our appreciation for you, our community.

You
can earn points for different activities like referring friends, liking
Instagram posts, and placing orders. Points collected from placing an order
will appear in your account 30 days after the order date (this is to allow a
period for returns).

Shipping costs are included
in the announced price, so shipping will be free to all over the world

Please
use our returns portal to
return your item to us.

Our
returns period is currently 30 working days and starts from the date you
receive your order.

We
aim to process all returns within 14 working days, however in some cases this
may be extended to 30 working days during busy times of the year.

Please
see our Return FAQs for more information.

CAN I EXCHANGE MY ITEM?

Please
note, we no longer accept exchanges.

Please
feel free to Contact Us if you have any
questions.

RECEIVING YOUR REFUND

We
aim to process all returned orders within 14 working days. However in some
cases, this time frame may be extended to 30 working days during the busy time
of year. All refunds will be credited to the original credit card.

To
find out your jewelry size, please visit our Size Guide which has instructions on how to measure an existing
jewelry.